Asked by paulhkbe
at 2024-07-24 06:44:59
Point:500 Replies:1 POST_ID:828606USER_ID:10
Topic:
Network Routers;;Networking Hardware
For our public internet connection at our office we have Comcast Business Class coax cable internet service. We have an SMC 8014WG gateway/modem. As many know, the default user name and password for this device is "cusadmin" and "highspeed". I decided I want to secure this a bit more, so I logged in, went to the administration area, and changed the password. I entered the old password "cusadmin" in the old password box, and then typed my new password in the new password and confirmation boxes. I clicked OK, and got a pop-up saying that the password was changed successfully.
It kicks me back to the SMC login screen, so I enter "cusadmin" and the new password. It then brings me to a blank page and pops-up an additional prompt for user name and password (see attached screenshot). I tried entering "cusadmin" and my new password, but it doesn't work. I've tried various combinations of things like admin, administrator, etc. Nothing lets me in.
Does anyone here have a clue as to what it's looking for here, or why this is happening?
My last resort is doing a hard reset on the gateway and then reconfiguring my settings, but I'd like to avoid doing that first if possible.
Thanks.
It kicks me back to the SMC login screen, so I enter "cusadmin" and the new password. It then brings me to a blank page and pops-up an additional prompt for user name and password (see attached screenshot). I tried entering "cusadmin" and my new password, but it doesn't work. I've tried various combinations of things like admin, administrator, etc. Nothing lets me in.
Does anyone here have a clue as to what it's looking for here, or why this is happening?
My last resort is doing a hard reset on the gateway and then reconfiguring my settings, but I'd like to avoid doing that first if possible.
Thanks.
Attachment:7-24-2013-9-30-31-AM.png
